Help 4 Teens - Connexions County Durham

One Point  


► One Point

The One Point Service brings staff together from Durham County Council and the NHS and provides a variety of free advice and support and a range of activities for children, young people and families.

► Who we are

We support children, young people and their families from early pregnancy to the age of 19 years and for some children and young people who have a disability, up to the age of 25 years.

► What we do

One Point has a number of different professionals who are trained and qualified to deal with your concerns and support you and your child.

Services available are:

Family support - early years
Think Family workers - school age +
Education welfare
Education psychology
Youth work
Personal advisor
Health visiting
School nurse

We will make sure you receive the support most appropriate to your needs, when you need it. We will also make sure that when you contact One Point we will do everything we can to help you. We will not turn you away or direct you somewhere else. We will not expect you to find the help you need, we will bring the services you need to you. We have worked closely with children, young people and parents to agree a set of promises: One Point - The Promise.

► How can One Point help you?

The One Point Service works with families and adopts a “Think Family” approach. Think Family is a way of thinking and working that encourages staff to consider the whole family when carrying out work with individual children or adults. This is based on evidence which shows that if one person in a family is experiencing problems, it can have an effect on other members of the family. By considering and addressing the needs of all family members it is more likely that positive changes takes place.

You can always raise any concerns with your GP, nursery, school or college. But, if you feel that there’s a continuing problem which means your child is not achieving as well as you would hope, then ask for our advice.

► Contact information

If you have a concern or need some help, advice or information, telephone or email the First Contact Service using the details below. The First Contact Service will agree with you the most appropriate next steps to support you and your family. They will talk you through the support we can offer you and/or your child. If you are already being supported by a member of staff from the One Point Service, or you would like some further information about our service, you can contact us directly using the details at the bottom of this page.

The One Point Service is supported by ten hubs that are located across the county. Each of the One Point hubs have staff to help you with any concerns.

There are 16 children’s centre clusters within the One Point service; they offer access to services for families with children aged 0-5 years. The centres run play sessions, parenting programmes and offer training and volunteering opportunities for parents and carers. They also have links with Job Centre Plus and the Families Information Service.

:► What does the service include?

Further information about the One Point Service can be found on the Sure Start County Durham website.

Services include:

Family support – early years
Our family support workers provide advice and support to families with children under 5. This can be either a home visit or during activity sessions within the One Point children’s centres.

Children's centres
Find details about the timetabled activities and events running in the 16 children’s centre clusters on our Children’s centres and Facebook pages.

The children's centre magazine contains information for families with children under 5.

Think Family workers – school age+
Think Family workers provide early help to families who are experiencing a range of issues which place outcomes for their children at risk.

Education welfare
Education welfare officers support children, young people and families when school attendance becomes an issue. They will work with you and your child(ren) to tackle any issues which may impact on their school attendance.

Educational psychology
Educational psychologists support children and young people aged 0-25 and their families with difficulties that may affect learning development, progress in school, behaviour or emotional wellbeing.

Personal advisor
Personal advisors work with 13-19 year olds (or up to 25 if they have a special need or a disability) to enable them to move into education, employment or training. Information for young people can be accessed on the Help4Teens website.

Youth work
Youth workers work with young people aged 13-19 (or up to 25 if young people have additional needs or a disability) and young people aged 11 and 12 who have particular needs. Enabling them to enjoy, achieve and realise their potential by providing opportunities for personal and social development and to take increasing control of their own lives as they progress into early adulthood.

Health visitors
Health visitors, as registered nurses, are focused upon the delivery of the Healthy Child Programme (HCP) which is an early intervention and prevention public health programme that lies at the heart of the delivery of universal services for children and young people.

The HCP helps health visitors to identify families that need additional support and children/young people who are at risk of not achieving their potential in terms of social, emotional and behavioural development.
Health visitors work in partnership with the One Point Service.

School nurses
School nurses provide a specialist public health nursing service to all children and young people of school age and their families. School nurses provide both individual and classroom based support to children and young people this can include home visits, community settings and health drop in clinics in schools.
School nurses work in partnership with the One Point Service.

Current rating: 5 thumbs up  
Posted 9th March 2015
By Jade Blades
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